Refund Policy
Report-pack terms effective October 8, 2026. Existing human-audit terms effective October 5, 2026.
Report-pack terms
Report packs are a one-time payment, credits do not expire, and no automatic renewal.
One credit is used only when a new full automatic analysis report is successfully delivered. Failed, timed-out, blocked or insufficient-evidence requests release their reserved credit. Viewing an existing report does not use a credit. Releasing a reserved credit is not a refund of the pack payment.
You may request a full refund within 14 days of payment if the purchased pack is entirely unused. Unused means that no credit from that pack has been settled for a successfully delivered report. Failed requests that release their reservation do not count as use.
Once a report has been delivered using credits from that pack, we do not offer voluntary refunds for the remaining credits or dissatisfaction with the delivered report. We do not offer voluntary refunds after the 14-day request window. This does not affect the exceptions below.
Confirmed duplicate or incorrect charges, paid credits that have not arrived, and services that do not provide the agreed deliverables are handled separately. We will investigate and correct the issue, or refund the affected payment where appropriate. Nothing in these terms limits applicable statutory rights.
Sign in and open Report pack orders to request a refund. While the request is reviewed, only credits from that pack are frozen. A pack with a report still generating cannot be refunded until generation ends. Rejected requests or failed refunds restore the unused credits. Any approved refund will be issued through Stripe to the original payment method. A request or pending refund is not confirmation that a refund has completed.
For billing errors or missing credits, contact [email protected] with your order ID. Do not send card details.
Previously purchased human audits
This policy applies to human audits that were already purchased, and new human-audit purchases are not open.
This policy covers the one-time human WebMCP audit of one public URL. Each purchase includes a private review, up to five prioritized fixes and one follow-up check of the same URL. Initial delivery is due within two working days, Monday through Friday, using Asia/Shanghai time.
Cancellations and undelivered audits
If you request cancellation before human review begins, you are eligible for a full refund. If we cannot complete the agreed audit, or miss the delivery deadline and you choose to cancel before delivery, you are eligible for a full refund.
Delivered audits and billing problems
For duplicate charges, incorrect billing or an audit that does not provide the agreed deliverables, submit a refund request with the details. We review these requests individually. A completed audit does not guarantee official certification or improved search rankings.
How to request a refund
Sign in, open the paid audit under My audits, and submit the cancellation or refund form. The request is recorded in your account and the fulfillment queue. We review it within two working days. Submitting a request does not itself confirm a refund.
Approved refunds are issued through Stripe to the original payment method. The audit status updates after Stripe confirms the refund; arrival time depends on the payment provider. Any partial refund pauses further fulfillment.